Roe Brothers, Inc.

65 Maple Avenue Florida, NY 10921

Tel: 845-651-4025 Fax: 845-651-4974

Frequently Asked Questions

Questions Concerning – Purchases? Products? Payment Methods? Shipping? Please check out our information below:

Purchases: Online & Instore

Can I use a personal check or money order?

DO IT BEST WEBSITE: Our Do It Best website currently accepts only credit cards, gift cards, and E-gift codes.

AT ROE BROTHERS STORE: We accept Cash, Check, Major Credit Cards and Customers can open am Individual Account.

Product Information

CAN I GET A CATALOG? Every product available to purchase through the Do it Best website is shown on the website. If you are looking for a printed catalog, visit our Roe Brothers store for various manufacturer product catalogs.

WHERE CAN I SEE AN OWNER’S MANUAL? At the bottom of the Do It Best Website , click the link entitled “Product Manuals.” Additionally, many of our product detail pages contain a link to the owner’s manual in the “More Information” section. Look for a “Product User Manual” link.

In addition to the Do It Best Website, our store carries in stock products from 100’s of manufacturers. Including Pratt and Lambert, Trex Decking, Shaw Flooring, Milwaukee Tools & Blaklader. 

Checking Out Online

How do I apply a nonprofit tax id to my order?

First, you will need to set up an account with Do It Best Then call a Do It Best Customer Service Representative at (855) 828-9792 to find out how to mail, email, or fax your tax exemption certificate. Once your account is approved as a not-for-profit, you will be able to enter your tax id number on the Shopping Cart page.

Why won’t my promo code work on the Do It Best website? If you found a promo code online at a site like RetailMeNot.com or DontPayFull.com, odds are it is a fake or long since expired. If your promo code is valid, it may have been a one-time use code, codes for specific products or departments, or it may have expired.

For additional help, please call a Do It Best Customer Service Representative at (855) 828-9792. .

Information Concerning Your Order

What is the status of my Do It Best order? Please log into your Do It Best Account to review your order status.

When will my Do It Best order ship? We usually ship most orders within 24 hours. If we encounter any issue with your order, we will notify you by email or telephone as soon as possible .

Information Concerning Shipping

Why can’t I ship an item via Ship-to-Store? Some items may show as not available for the Free Ship-to-Store option. Please check out the Do It Best Website more information.

Why can’t I ship an item via Ship-to-Address? Some items may be too large or heavy to ship via UPS. These items will offer Free Ship-to-Store as your only shipping option check out the Do It Best website.

How do I find out my shipping cost? If you have your order shipped to a store, there is no shipping cost. If you plan to have the order sent to you directly, click the “Checkout” button in your shopping cart. You will be given the option of Standard or Expedited shipping, with cost and delivery estimates.

What shipping options are available? Do It Best ships via USPS Priority Mail, UPS Ground, and UPS 2nd Day Air.

Do you ship to destinations outside of the USA? At this point in time, Do It Best Corp only ship to the 48 contiguous United States, as well as Alaska, Hawaii, and Washington DC.

Changing/ Cancelling Orders

.How do I change my Do It Best order? The Do It Best website does not allow for changes to an order once it is placed. If a change needs to be made, please contact a Customer Service Representative at (855) 828-9792 to cancel the order, and then place the correct one online.

How do I cancel my Do It Best order? We are able to cancel an order until it ships. If you need to cancel your order, please contact a Customer Service Representative at (855) 828-9792.

How Do I Return/Refund A Website Item

Do It Best Items must be returned in their original condition within 30 days of purchase.

How do I return an item?

IN-STORE PURCHASES: If you picked up your order from Do It Best at our Roe Brothers store, please return the item to our store. Once we have processed the return, we will refund the original credit card used.

DO IT BEST WEBSITE: f your order was shipped to you directly, call a Customer Service Representative at (855) 828-9792 for return details. Once the item has been returned to our warehouse, we will process the refund onto your credit card. Why isn’t my credit card showing my refund? We do refund credit cards immediately. However, your financial institution may take anywhere from 2 to 30 days to post the credit to your account.

DO IT BEST Prices shown on the website are online prices only. In-store prices may differ.

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